FAQ

Can I pick up my items from you directly?

Yes! If you live in the Los Angeles area, you are welcome to pick up your order from me directly.  Please select “Local Pickup” from the shipping options (your shipping address must be set to an address in the Los Angeles area).  Once I receive your payment, I will contact you with details about picking up your order.

Do you ship internationally?

I currently ship to the United States, Europe, and Australia.  Please see the shipping info section below for more info.

Will my ceramic object vary in appearance from the product photo?

Most likely, it will–and that’s what’s so wonderful about handmade goods, especially ceramics.  Objects will vary in size (though only very slightly), due to the nature of working on the wheel, and the fact that I am not a robot.  Glazing will vary too.  Most objects in the ZZIEE Ceramics line (the ones with black and white polka dots and bright, solid colors) are made with low-fire glazes, and don’t vary that much.  The more classic works will have greater variations in glaze coloring and application.

Is my item food-safe/oven-safe/microwave-safe/dishwasher-safe?

Most items are food-safe and glazed with nontoxic glazes.  If an item is not suitable for food due to porosity, non-food-safe glazes or oxides, or for any other reason, I will make clear note of it in the description of the item.  All items are technically dishwasher, microwave, and oven-safe–however, I strongly recommend you wash your items by hand to avoid chipping or scratching them in the dishwasher.  Also, items can get very hot when placed in the microwave and oven, and I generally avoid doing this.

Many of the items in the ZZIEE Ceramics line are glazed with low-fire glazes.  As a result, when filled with liquid they can form a lot of condensation on their bottoms and outside.  I strongly recommend placing all liquid-filled vessels on coasters when in use!

Do you offer gift wrapping?

All ceramic objects are wrapped in tissue paper and decorative washi tape, along with a ZZIEE Ceramics sticker (and then wrapped in copious amounts of bubble wrap and padding!).  I do not offer further gift wrapping, but if you are buying an object as a gift, please write the recipient’s name in the “Order Notes” box during checkout, and I will personalize their thank you note included in all shipments.

Do you sell wholesale?

Yes! Please contact me if you’re interested in selling my wares in your shop and would like to see a line sheet.

Do you do commissions/custom work?

Yes! Please contact me.

 

 

Shipping Info

US: All items are shipped via USPS Priority Mail. Estimated shipping time is 3-5 business days.  All shipments are insured for full value, and are trackable.  If you would like require a signature upon receipt of your package, please make a note of it in the “Order Notes” box during checkout.

INTERNATIONAL: All international orders are shipped via USPS First-Class.  Orders are processed 3-7 days from the receipt of payment.  Please note that international customers are responsible for all duties and taxes in the destination country. 

Shipment issues: ZZIEE Ceramics is not liable for lost or stolen packages, and will not be held responsible for additional shipping charges incurred if packages are returned to my studio due to customer absence, errors in shipping addresses, or package refusal.  I cannot provide refunds or exchanges for lost, stolen, or refused packages post-delivery.

Damages: If a package arrives damaged, please send a photograph of the item (as it arrived, still in the box, if possible) within 48 hours of receiving the package.  I will gladly file a claim with the shipping service, and make you a brand new item, or issue you store credit–whichever you prefer.

Still have a question? Contact me!